Privacy Policy

Privacy Policy

Effective Date: April 12, 2026

Zen Where You Are (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and SMS communications.

1. Information We Collect

We may collect the following information when you opt in to receive SMS messages or use our services:

  • Full name
  • Mobile phone number
  • IP address (recorded at the time of opt-in for compliance purposes)
  • Date and time of consent

2. SMS / Text Messaging

When you opt in to our SMS program, you consent to receive text messages from Zen Where You Are, including appointment reminders.

  • Message frequency: Message frequency varies based on your appointments and activity.
  • Message & data rates: Message and data rates may apply depending on your mobile carrier and plan.
  • To opt out: Reply STOP to any text message at any time to unsubscribe. You will receive a one-time confirmation message and no further messages will be sent.
  • To get help: Reply HELP to any text message or contact us at webadmin@zenwhereyouare.com.

We do not share your phone number or consent information with third parties for their own marketing purposes. Your information may be shared with our SMS service provider (Twilio) solely for the purpose of delivering messages.

3. How We Use Your Information

We use the information we collect to:

  • Send you appointment reminders via SMS
  • Maintain records of your consent as required by law
  • Respond to your questions or requests
  • Comply with applicable legal obligations

4. Data Retention

We retain SMS consent records for a minimum of 4 years in accordance with TCPA compliance guidelines. If you opt out, we will retain your opt-out record to ensure we do not send you further messages.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

6. Third-Party Services

We use Twilio to deliver SMS messages. Twilio may process your phone number as part of message delivery. Please review Twilio’s privacy policy for more information: https://www.twilio.com/en-us/legal/privacy

7. Your Rights

You have the right to:

  • Opt out of SMS messages at any time by replying STOP
  • Request access to the personal information we hold about you
  • Request deletion of your personal information (subject to legal retention requirements)

To exercise any of these rights, contact us at webadmin@zenwhereyouare.com .

8. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Zen Where You Are
Email: webadmin@zenwhereyouare.com

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